Shared Runtime
One runtime coordinates supported chat and voice experiences.
The OniLeo Platform
The operating architecture behind enterprise AI agents.
OniLeo provides a unified agent runtime that coordinates conversations, workflow state, enterprise knowledge, business actions and AI services while keeping enterprise teams in control.
Stateful Runtime · Enterprise Knowledge · Business Actions · Chat + Voice · Enterprise Control
OniLeo Architecture
One architecture from customer conversation to enterprise execution.
Customer channels, live agent execution, enterprise knowledge, business systems and AI services connect through a shared OniLeo foundation. Business logic remains in the runtime instead of being tied to one channel, model or enterprise system.
Enterprise Control
Agents · Configuration · Versions · Publishing · Operations · Usage
Controlled Release
Working Version → Validate → Published Version
Changes can be reviewed and validated before an approved version is published.
Customer Experience
Web ChatBrowser VoiceSIP / Phone Voice
Multilingual Conversations
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Enterprise Knowledge
Documents · Websites · Approved Business Content
OniLeo Agent Runtime
Intent & ContextActive Journey / Workflow StateInformation CaptureDecision LogicKnowledge RoutingAction ExecutionHuman HandoffResponse Coordination
Enterprise Systems
APIs · CRM · Ticketing · Databases · Business Applications
↓
AI Services
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Business logic stays within the OniLeo runtime, separate from the customer channel, AI service and enterprise system. OniLeo provides a shared foundation for deploying conversational AI agents across supported channels, using configurable AI services while maintaining enterprise control over agents, versions and production operations.
Enterprise Connected
Knowledge and configured business systems participate in the active customer journey.
Provider Flexible
AI services remain separated from workflow and business logic.
Stateful Orchestration
One runtime keeps the customer journey intact.
Enterprise conversations are not isolated prompts. OniLeo maintains the active conversational and workflow context so a customer can provide information, ask a relevant knowledge question, continue the journey and reach the appropriate business outcome.
Active Journey
Book Appointment
Agent
“What date would you prefer?”
Customer
“Before that, what time does the clinic close?”
Enterprise Knowledge
Answer the clinic-hours question
Journey Context Retained
Book Appointment remains active
Agent
Returns to the appropriate pending step
Continue
Preferred Date
Context retained · Knowledge in journey · Workflow resumes
Answer the question. Preserve the journey. Continue from the appropriate step.
Customer changes conversational language → Agent adapts language → Active workflow remains intact
One OniLeo foundation for enterprise AI agents.
Connect customer conversations, enterprise knowledge, business systems and AI services through one stateful runtime, with enterprise control around every agent.