Bot Canvas
Enterprise control for every OniLeo agent.
OniLeo handles the underlying agent construction and intelligence. Bot Canvas gives your team the workspace to define, govern and operate each agent, from its business objective and generated structure to enterprise knowledge, persona, channels and operational visibility.
OniLeo handles the complexity. Your enterprise stays in control.
Bot Management
Create and govern every enterprise bot as a distinct, accountable business asset.
- Set the bot's business purpose and ownership
- Create bots for teams, campaigns, regions, or customer journeys
- Manage lifecycle, readiness, versions, and publishing status
- Keep each bot's configuration, knowledge, and operational history separate
Agent Studio
Turn a business objective into a structured, reviewable AI-agent blueprint.
- Define what the agent should achieve for customers
- Discover the capabilities required to achieve the objective
- Generate customer intents and example requests and map them to capabilities
- Identify information and knowledge requirements for each capability
- Generate the workflows required for each capability
- Identify required business actions and handoffs
- Review and refine the generated Agent Blueprint
Knowledge Base
Give the agent governed, enterprise-approved information to answer with confidence.
- Add approved files, web pages and structured enterprise sources
- Process and prepare approved sources for AI retrieval
- Assign only relevant knowledge to each agent
- Maintain control over what the agent can use in customer conversations
Persona
Define how the agent communicates while preserving your organisation's standards.
- Set the communication tone appropriate for the customer experience
- Define supported communication preferences and language behaviour
- Control how responses should be expressed and structured
- Define the principles and boundaries the agent should follow
- Apply approved service and brand communication standards
- Create a consistent experience across customer interactions
Channels
Take the same governed agent wherever your customers choose to engage.
- Enable the agent for web-based customer conversations
- Deliver real-time voice experiences directly through the browser
- Extend the agent to enterprise telephony and phone conversations
- Keep knowledge, persona and workflows centrally governed
- Configure supported channel behaviour without rebuilding the agent
- Expand customer reach while retaining control from one platform
MIS & Observability
Understand how the agent performs and where the customer experience can improve.
- Monitor customer interactions and conversation sessions
- Review completed, incomplete and unresolved customer journeys
- Understand usage, AI consumption and provider activity
- Track relevant service consumption and cost information where configured
- Identify failures, unresolved requests and areas requiring investigation
- Review signals such as latency and execution behaviour
- Identify where an agent or customer journey needs attention
Enterprise Control
OniLeo handles the complexity. Your enterprise retains control.
Bot Canvas brings agent management, AI-agent structure, enterprise knowledge, persona, channels and operational visibility into one governed workspace.
- Manage
- Bot Management
- Structure
- Agent Studio
- Ground
- Knowledge Base
- Personalise
- Persona
- Engage
- Channels
- Observe
- MIS & Observability
See enterprise agent control in practice.
See how OniLeo gives your team visibility and governance over enterprise AI agents while handling the intelligence and underlying complexity behind them.